At Balloons by Luz Paz, we take great care to ensure that every arrangement and decoration meets the highest standards of quality and presentation.
Because our products are custom-made and designed for specific occasions, all sales are final. However, we do accept refund or replacement requests only for defective or damaged products.
- Eligibility for refund or replacementA refund or replacement may be approved only under the following conditions:
- The product was received defective, damaged, or in unsatisfactory condition upon delivery.
- You notify us within 24 hours of delivery and provide clear photos or videos showing the issue.
- The product has not been altered, used, or removed from its original setup condition.
If these conditions are met, our quality team will review your claim and determine whether you are eligible for a replacement or refund.
- How to request a refund or replacementTo request a review, please contact us by email at:
📧 [email protected]Include:
- Your order number
- Photos or videos of the defective product
- A brief description of the issue
Our team will respond within 1–2 business days to confirm the evaluation process.
- Resolution optionsAfter reviewing your case:
- If approved, we will offer either a replacement of the defective item at no additional cost, or
- A full or partial refund, depending on the nature of the issue.
- Non-refundable itemsDue to the personalized nature of our products, we do not offer refunds or exchanges for:
- Incorrect information provided by the customer (address, message, delivery date, etc.)
- Orders not received due to recipient absence (please see our Shipping Policy)
- Changes of mind after production has begun
- Weather-related damage after delivery or installation
- Contact informationIf you have any questions regarding this policy, please contact:Balloons by Luz Paz
📞 +1 (305) 967-1209
📧 [email protected]
🕒 Business Hours:
Tuesday to Friday: 9:00 a.m. – 5:00 p.m.
Saturday: 9:00 a.m. – 3:00 p.m.
Last Updated: 31/11/2025
